Payment Policy

For card bookings cancelled more than 24 hours before the scheduled pickup, the fare will be refunded less any non-refundable payment-processing fees. Cancellations within 24 hours of pickup are non-refundable.

For cash bookings cancelled more than 24 hours before the scheduled pickup, no cancellation charge applies. Cancellations within 24 hours of pickup may be charged in full.

Where a fare remains due for a cancellation made within 24 hours of pickup, NO.15 Executive Travel may issue an invoice for the amount payable.

No refund will be provided for cancellations made within 24 hours of the scheduled pickup time.

After the time limit for cancellation has passed, the full fare for the booking will be charged.

If the booking is rescheduled either before or after, the fare may be recalculated and again a revised email will be sent to the client.

A cancellation fee will not be applicable to passenger if the driver is delayed by more than 10 minutes.

To cancel a booking, contact NO.15 Executive Travel as soon as possible on 01282 838383. Refund eligibility is based on the 24-hour cancellation period set out in this policy.

A full refund of the prepaid reservation will be made only:

• A paid journey cancelled more than 24 hours before the scheduled pickup will be refunded less any non-refundable payment-processing fees. Cancellations within 24 hours of pickup are non-refundable.
• Refunds will be submitted electronically and the funds repaid to the card used to pay for the journey. Refunds will normally take 5-10 working days to be processed.
• Payment Gateway Fee will be deducted from the total refund amount.
• No refunds will be given if the journey is terminated part way through the hire.
• Cancellations made within 24 hours of the scheduled pickup are non-refundable.
• No refunds will be given if the passenger books the taxi for a wrong date, wrong flight number or any other misleading information provided.

If at the time of pick-up you wish to switch vehicle to i.e. a larger vehicle which may be required for extra luggage's, additional charges will be applied which may be at a higher rate than those previously quoted.

The waiting time and non-attendance fees will be charged to the client in accordance with the applicable taxi fare regulations.

If you fail to cancel your reservation prior to the pickup time and do not show up on the pickup date, we reserve the right to make a no-show fee where none of the amount will be refunded.

All published rates are subject to change without notice.

Applicable taxes will be charged as required.

In any of exceptional situations in case of client, NO.15 EXECUTIVE TRAVEL LTD also reserves the right to cancel bookings. Any charges already paid shall be refunded in this case. No claim for damages and no further claims shall exist.

If an inevitable event occurs such as the vehicle stops working, NO.15 EXECUTIVE TRAVEL LTD reserves the right to use the next best replacement vehicle.